Volusion Review- Online Store Builder

Review of: Volusion
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Reviewed by:
On June 1, 2016
Last modified:September 7, 2016


Volusion is consistently rated one of the top all-inclusive e-commerce services. Read our Volusion review to find out why!

Volusion Online Shopping Cart is developed by Volusion Inc., a business based in Texas and California. It was founded by Kevin Sproles in 1999, as a side project that became a large enterprise with 300 workers and more than 40,000 stores. It is a cloud-based e-commerce solution that has all the basic functions a business owner needs to create an online shop that include building a website, managing an inventory, web hosting, payment processing, providing customer service, sending out newsletters, and a lot more.

Volusion Review

It provides marketable benefits that make it a top choice among online shopping cart software on the market today. It works as advertised. The best thing about the shopping cart is that Volusion doesn’t charge transaction fees. They provide a free trial to give you a feel for their software and hosting capabilities.

Does this sound appealing to your online business? Keep reading our Volusion Review to find out more!

  • ProsPROS
  • 14-day free trial
  • No e-commerce transaction fees
  • 120 free templates to choose from
  • ConsCONS
  • “Priority” support only for higher level plans
  • Not a lot of monthly bandwidth

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Volusion Pricing & Plans

All plans of Volusion Online Shopping Cart come with a free 14-day trial. You don’t need to pay fees or provide credit card. There are four plans to choose from, which are Mini, Plus, Pro, and Premium. They all come with no fees for transactions and unlimited storage.

Volusion review plans

Mini costs $15 a month and comes with 100 products, social media tools, Facebook Store, mobile website, automatic tax rates, and online support.

Plus costs $35 a month and comes with 1,000 products, and all the features of the Mini Plan with the addition of phone support, newsletters, ratings, reviews, abandoned carts, and import/export.

Pro costs $75 a month and comes with 10,000 products and all the features of the Plus Plan with the addition of priority support, Amazon and eBay integration, CRM and access to API.

Premium costs $135 a month and comes with unlimited products and all the Pro Plan features with the addition of dedicated account manager. This is ideal for online shops with a large volume of products and customers.

Volusion Features

As stated before, Volusion Online Shopping Cart is fully loaded with features. One of the notable merchandising features is the unlimited product options that. Customers of the online shop can also add products to their shopping cart without sending them to the checkout page first. It has an integrated, single page checkout. It has a patented SmartMatch technology that automatically detects product option combinations that are currently available, and will show the combinations on the front end of the online shop.

Volusion review extra features

Volusion Online Shopping Cart comes with built-in SEO features that make it easier to market the website. The owner of the website can edit all the Metadata, make SEO-friendly URL’s, automatically generates 301 redirects, edit Robots.txt, and generate an XML sitemap. Other built-in marketing features include daily deals, eBay integration, customer reviews and feedback, and wish list. The software allows the shop owner to create discounts and coupons. One good feature of the retail software is the ability to see abandoned and live carts of customers. The online shop owner can also create a loyalty rewards program that gives points to loyal customers that they can utilize for future purchases on the shop.

And best of all, the online shop is mobile ready. Like most shopping cart software, it comes with a Customer Relationship Management system that allows shop owners to communicate with customers, see their order history, schedule follow-ups, and manage support tickets. The software also allows easy management of inventory. It has a built-in POS that lets owners use the shopping cart as a phone order platform.

Volusion payments

Another feature that Volusion provides that is not common among shopping carts on the market is the recurring bill feature. This is perfect for shops that offer membership services. Just keep in mind that several payment processing providers are not compatible with the feature.

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Volusion Speed and Reliability

Volusion Online Shopping Cart has a clean admin interface that is easy to navigate. It provides a quick start tutorial that guides first-time users through picking a design and adding the first product on the online shop. Products are easy to add, but beginners can get lost in the Advanced Info section.

Volusion review apps

To use the shopping cart, you need a browser and Internet connection. It doesn’t have operating system or hardware requirements, which is due to its cloud-based nature.

The shopping cart software comes with web analytics. Not only that, it also generates reports that include RMA reports, category view reports, product view reports, order reports, and CRM ticket reports. It comes with Social Store that allows you to sell your products on Facebook. It also allows integration with Twitter and Facebook that you can use to post daily deals, promos, and other announcements right from the admin area.

Volusion speed

Volusion plans also come with social sharing app that adds Twitter, Facebook, and other social media buttons to the product pages.

Volusion Online Shopping Cart comes with 120 free templates. While the designs are not really great, you can easily customize them to suit your preferences, or you can buy premium themes that look better than the free ones.

Volusion free templates

Volusion Customer Service

Volusion provides online support for all its plans. For customers above the Mini Plan, they can reach consumer support through chat, phone, or email. Pro and Premium users are provided with priority support, which means they experience shorter waiting times.

Volusion review support

Aside from the online support, Volusion also has several online resources on their website, such as knowledge base, webinars, video tutorials, community forum, social media accounts, and a dev wiki. Most customers are happy with the response time of Volusion’s customer service team.

Volusion tutorials

Keep in mind that since Volusion offers a 14-day free trial (without a credit card), there is no money-back guarantee that is seemingly standard in the industry. Once your 14-day free trial ends, you will have to sign up for a non-refundable plan.

Volusion Review Conclusion

I liked

  • 14-day free trial
  • Lots of free templates to choose from
  • No transaction fees

I wasn’t so sure about

  • Priority support only for advanced plans

I hated

  • No money-back guarantee

Volusion gives you the tools to build a functioning digital store, without over-complicating or making your life difficult with technical details and server management. If you are looking to start your own e-commerce business, Volusion is a great choice.

With a 14-day free trial and dozens of free templates to choose from, getting started with Volusion is both simple and quick. Give them a try and let us know your experiences with them in the comments below!

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Published on: June 1,2016.
Thomas Ujj is an expat/traveler and IT enthusiast with a passion for IT security and privacy. When he isn’t planning his next trip, he likes to take time to practice his Italian cooking as well as religiously watching Italian football team AS Roma.

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