Liquid Web may not be the most common name in the industry, but they certainly caught our eye with their premium managed hosting options. Keep reading our Liquid Web review to learn more!
Growing businesses and websites tend to suffer from a set of common issues, chief among these being outgrowing a standard shared hosting environment. Finding the right VPS or dedicated server for your business can prove challenging, especially when it comes to technical details that might be over your head.
Enter Liquid Web, a hosting industry veteran who specializes in fully managed dedicated hosting, with shared, VPS, and cloud servers also available.
Liquid Web has been in the business since 1997, and while they may not have as many clients as some other big name providers, their commitment to detail and a customer-oriented approach means they are quite popular when it comes to premium managed hosting.
Keep scrolling to get a better idea of their pricing, plans, customer service, and more!
- 100% uptime guarantee
- “Heroic” support
- 59-second response time for support
- Free migration
- No VPS or dedicated money back guarantee
- Prices are slightly higher
Liquid Web Pricing & Plans
While Liquid Web has a ton of options when it comes to hosting (as evidenced by their extensive website), their main focus is on fully managed dedicated servers and VPS.
There are three shared hosting plans starting at $19.95 a month for their Webmaster plan, which includes three free domain names, 20 GB of SSD storage, and 400 GB of bandwidth. While this is slightly higher than what is usually the standard, fully managed shared hosting with cPanel, unlimited email, and nightly backups for only $20 is hard to beat. Their Professional shared hosting plan comes with even more value in the form of an additional two domains, increased resources, and a free SSL certificate.
Liquid Web offers VPS hosting on their Storm operating platform starting at $50 a month for one GB of RAM and 50 GB of SSD storage. Unfortunately, cPanel will cost you an extra $10 a month, while choosing to host a server in Europe will also tack on additional charges. We couldn’t help but feel that VPS.NET or Rose Hosting would be a better choice here.
Fully managed Dedicated servers are Liquid Web’s main selling point, and it is easy to see why. A quad core Intel Xeon E3-1271 processor with 16 GBs of RAM and five TB of outbound bandwidth (incoming is free) starts at $199 a month, and includes a one TB backup storage drive and fully managed “Heroic” support. We truly believe Liquid Web’s dedicated server plans to be some of the best in the business.
Liquid Web also offers cloud servers built on their exclusive Storm platform, these can come in a variety of formats, with Linux and Windows options as well as per GB pricing for cloud storage.
Have a large website and can’t be bothered with backing up and migrating over to Liquid Web? Luckily for you, Liquid Web offers free site migration to their servers.
Liquid Web Video Review
Check out this video tour of Liquid Web’s self owned and operated data center!
Liquid Web Speed and Reliability
One of the major advantages that Liquid Web has over other providers is that they have built and operate their own privately owned data centers in Michigan and Arizona, with an additional leased location in Amsterdam. This is a major plus for the simple fact that they own and manage everything when it comes to your server, ensuring fast speeds and reliability.
Another reason why Liquid Web stands out is their exclusive Storm operating platform, which combines the power of dedicated servers with the flexibility of the cloud. This semi-dedicated cloud environment allows you to develop and build with the utmost control and flexibility, an obvious nod towards the emergence of the cloud.
Liquid Web boasts a 100% network up time guarantee in their SLA, which credits your account for 10x the amount of time your server was affected. Even though we don’t expect downtime to ever become a major issue with Liquid Web’s quality infrastructure, it is a still much more generous policy than other dedicated hosting providers such as DreamHost or Rose Hosting.
Liquid Web has a ton of add-ons available to help strengthen your dedicated hosting infrastructure, with Load Balancers, KVM switches, Akamai CDN, and managed hardware firewalls from Cisco.
Liquid Web Interface & Security
As far as interface options go, cPanel/WHM or Plesk can be purchased for an additional $20 a month for a dedicated servers (or $10 a month for VPS servers). Shared hosting plans automatically come with cPanel included.
Liquid Web is committed to providing a stable and secure environment for their servers, which is backed up by the fact that they are SSAE-16 audit compliant.
Shared hosting customers can enjoy redundant nightly backups of their site’s data, while dedicated and VPS customers (pay per GB of backup) can enjoy the comfort of Liquid Web’s managed backup service.
Dedicated server customers also have the option to utilize Liquid Web’s “Sonar Monitoring” service, which effectively places a team of specialists in charge of monitoring and improving your server’s up time.
SSL certificates are available for e-commerce and heavy-traffic sites starting at $50 a year for a Standard GlobalSign SSL. Additional security features are also available in the form of Nessus Malware Scanner, a VPN service, and PCI compliance.
Liquid Web Customer Service
Liquid Web prides itself on it’s “Heroic Support”, which is split into three different levels or tiers. Fully Managed, Core Managed, and Self Managed options have their own benefits depending on the level of management and control you are comfortable with.
In order to back up Liquid Web’s commitment to excellent customer service, they guarantee quick response times to their 24/7 live chat, telephone and help desk options.
We usually like to a take a glance towards social media in order to get a better understanding of how a provider’s customer service is, and with Liquid Web we found exactly the kind of mentions we were expecting.
Still not exactly sold on Liquid Web’s customer service? If you are signing up for a shared hosting plan Liquid Web offers a 30 day money back guarantee to properly try out their service before signing up.
Liquid Web Review Conclusion
- 100% up time guarantee
- Storm Platform
- Heroic Support with guaranteed response times
- Free migration
I wasn’t so sure about
- cPanel/WHM/Plesk is $10-20 extra a month for VPS and dedicated plans
- Slightly higher prices than other competitors
We were very impressed by Liquid Web’s commitment to customer service with their Heroic support and fully managed hosting options. They realize the need to be constantly available for their customers, although with their slightly higher prices this comes almost expected.
Liquid Web’s Storm platform also points to the future of web hosting in the cloud, with the flexibility and power offered by these plans surpassing traditional shared hosting environments.
As Liquid Web is a premium, managed provider, their prices are slightly higher than most, but we believe it is well worth it for enterprise customers. Head on over to Liquid Web and give them a try to see for yourself!